What we do with the information we collect.
We use this information to understand your needs and provide you with a better service, especially for the following reasons: Record keeping, reservation documents. We use this information to improve our products
and services.
Bookings.
When you book a trip or a Package with Sun Dunes Experience (SAWA VOYAGE) you acknowledge that you and all other customers using our services accept these conditions, pursuant to a booking made by you.
Deposit.
An invoice with payment details and a detailed itinerary will be raised once you accept both the itinerary and quoted price. Upon receipt a deposit to get your booking confirmed. Please note that we accept payments via Bank
Transfer, and PayPal.
The remaining balance can be paid either in-person when you meet your tour guide or at any time prior to your travel date.
Cancellation Policy.
Should you wish to cancel your travel arrangements please contact us as soon as possible and confirm your instructions in writing. Applicable cancellation charges are determined by the number of days notification we
receive prior to the start date of your travel.
Insurance.
It’s important to point out that we DO NOT provide any insurance and that it’s your responsibility to obtain appropriate travel insurance. It’s our recommendation that you always travel with insurance to cover baggage
loss, cancellations, illness, delays, and so on.